Lumen Futures

Contact

Need help?

Most questions are already answered in the Help Center. If yours is not, message us and a person will reply.

Three ways to reach us.

Chat with us

The fastest way to reach us

Answers come straight from the help center, so the rules, pricing and payout figures are the published ones. If it cannot answer, it passes you to a person along with the conversation, and their reply comes back in the same chat.

Discord

Where the team spends the trading week

Our community channel is where the team actually lives during the trading week.

Open Discord

Email

support@lumenfutures.com

Best for anything with detail attached: payout questions, account issues, billing, or partnership enquiries.

Send an email

Support hours

Monday to Friday, 9am to 6pm New York time, except US public holidays. Messages that arrive outside them are answered on the next business day.